THE INFLUENCE OF PERCEIVED VALUE ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION SUNSCREEN NIVEA IN BANDUNG CITY

Authors

  • Pena Lestari Universitas Jenderal Achmad Yani
  • Tania Adialita Universitas Jenderal Achmad Yani

Keywords:

Perceived Value, Customer Satisfaction, Customer Loyalty

Abstract

This study aims to analyze the effect of perceived value on customer loyalty mediated by customer satisfaction for Nivea sunscreen consumers in Bandung City. The sampling technique used convenience sampling and determined 90 people as respondents. The process of obtaining primary data through questionnaires to Nivea sunscreen users aged 17 years and over and secondary data obtained from Topbrandaward 2023. The data were analyzed through reliability tests, validity tests, classical assumption tests, simple and multiple regression tests, hypothesis tests and sobel tests. The findings state that perceived value has a positive and significant effect on customer satisfaction and customer loyalty of Nivea sunscreen in Bandung City. In addition, customer satisfaction can act as a mediator between perceived value and customer loyalty of Nivea sunscreen in Bandung City. Keywords: Perceived Value, Customer Satisfaction, Customer Loyalty

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Published

2024-12-30

Issue

Vol. 9 No. 1 (2024): OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi

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