PENGARUH WORKLOAD TERHADAP TECHNOSTRESS PADA PEKERJA DI BIDANG INDUSTRI MULTIMEDIA KREATIF DIGITAL
DOI:
https://doi.org/10.23969/jp.v11i03.63328Keywords:
workload, technostress, artificial intelligenceAbstract
Rapid technological advancements including the emergence of tools such as Artificial Intelligence (AI) have greatly facilitated the work of professionals in the digital creative multimedia industry. However, the continuous pressure associated with technology usage can lead to "technostress," potentially causing physical and psychological issues for individuals. One factor potentially influencing technostress is workload specifically, the increasing complexity of job demands, ranging from responsibilities to time pressures, which impact an individual's psychological state in the workplace. This study aims to examine the effect of workload on technostress among workers in the digital creative multimedia industry. A quantitative method employing a linear regression approach was used. Data were collected from 160 participants via an online questionnaire, based on inclusion criteria requiring them to be workers in the digital creative multimedia industry who utilize AI. Data analysis was conducted using linear regression. The results indicate that workload has a significant positive effect on technostress (p < 0.001). The study concludes that workload exerts a moderate influence on technostress among workers in the digital creative multimedia industry.
Downloads
References
Asosiasi Penyelenggara Jasa Internet Indonesia (APJII). (2026). Profil Internet Indonesia 2026: Survei Penetrasi Internet Dan Perilaku Pengguna.
Brod, C. (1986). Technostress: The Human Cost of the Computer Revolution . Addison-Wesley Publishing Company, 4(4), 553–556.
Califf, C. B., Sarker, S., & Sarker, S. (2020). The Bright and Dark Sides of Technostress: A Mixed-Methods Study Involving Healthcare IT. MIS Quarterly, 44(2), 809–856. doi:10.25300/MISQ/2020/14818
De Reuver, R., Van de Voorde, K., & Kilroy, S. (2021). When Do Bundles Of High Performance Work Systems Reduce Employee Absenteeism? The Moderating Role Of Workload. The International Journal of Human Resource Management, 32(13), 2889–2909. doi:10.1080/09585192.2019.1616594
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate Data Analysis (8th ed.). Andover: Cengage Learning EMEA.
Högemann, M., Hein, L., Britsche, J.-O., & Thomas, O. (2025). Technostress And Generative AI In The Workplace: A Qualitative Analysis Of Young Professionals. Frontiers in Artificial Intelligence, 8. doi:10.3389/frai.2025.1728881
Hurlock, E. B. (1996). Psikologi Perkembangan: Suatu Pendekatan Sepanjang Kehidupan (5th ed.). Jakarta: Erlangga.
Inayah. (2026). Pengaruh Workload Terhadap Psychological Wellbeing Dengan Work Engagement Sebagai Variabel Mediasi di PT. XYZ. Al-Zayn: Jurnal Ilmu Sosial & Hukum, 4(1).
Khuzaini, K., & Zamrudi, Z. (2021). Technostress Among Marketing Employee During The COVID-19 Pandemic: Exploring The Role Of Technology Usability And Presenteeism. JEMA: Jurnal Ilmiah Bidang Akuntansi Dan Manajemen, 18(1), 36. doi:10.31106/jema.v18i1.10050
Kurniawan, A. D. (2024). Pengaruh Workload Dan Social Support Terhadap Burnout Tallyman Dengan Employee Motivation Sebagai Moderasi Di PT Tanjung Emas Daya Sejahtera. Sekolah Tinggi Ilmu Administrasi dan Manajemen Kepelabuhan Barunawati Surabaya, Surabaya.
Masrichah, S. (2023). Ancaman Dan Peluang Artificial Intelligence (AI). Khatulistiwa: Jurnal Pendidikan Dan Sosial Humaniora, 3(3).
Nejad, H. G., Nejad, F. G., & Farahani, T. (2021). Adaptability And Workplace Subjective Well-Being: The Effects Of Meaning And Purpose On Young Workers In The Workpalce. Canadian Journal of Career Development, 20(2). doi:10.53379/cjcd.2021.70
Pothuganti, S. K., P Ramachandra, G., & V, R. D. (2025). The Impact Of Technostress On Employee Engagement And Well-Being. Human Systems Management, 44(5), 819–835. doi:10.1177/01672533251331503
Pratama, Aditya Sandi, & Jumawan. (2025). Pengaruh Artificial Intelegence (AI) dalam Perkembangan SDM Pada Sistem Industri. Journal Economics and Strategic Management (IJESM), 3(4).
Pratama, Arya Satya, Sari, S. M., Hj, M. F., Badwi, M., & Anshori, M. I. (2023). Pengaruh Artificial Intelligence, Big Data Dan Otomatisasi Terhadap Kinerja SDM Di Era Digital. Jurnal Publikasi Ilmu Manajemen, 2(4), 108–123. doi:10.55606/jupiman.v2i4.2739
Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Tu, Q. (2008). The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation. Information Systems Research, 19(4), 417–433. doi:10.1287/isre.1070.0165
Santrock, J. W. (2018). Life-Span Development (13th ed., Vol. 2). Erlangga.
Sari, E. I. E., Priharsari, D., & Wicaksono, S. A. (2022). Analisis Faktor Organisasi Dalam Mengatasi Technostress Pada Karyawan. Jurnal Pengembangan Teknologi Informasi Dan Ilmu Komputer, 6(2), 787–792.
Septyandini, R. E., Wardoyo, D. T. W., & Witjaksono, A. D. (2024). The Relationship Between Workload, Technostress, Work Life Balance And Employee Performance In The Regional Secretariat Of The City Of Surabaya. Santhet: Jurnal Sejarah, Pendidikan, Dan Humaniora, 8(1).
Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Sugiyono. (2023). Metode Penelitian Kuantitatif, Kualitatif, dan R&D (2nd ed.). Bandung: Alfabeta.
Suhardiman, M., & Saragih, S. (2022). Pengaruh Technostress Dan Work Life Balance Pada Karyawan Di Sektor Perbankan. Jurnal INOBIS: Inovasi Bisnis Dan Manajemen Indonesia, 6(1).
Suharti, L., & Susanto, A. (2014). The Impact Of Workload And Technology Competence On Technostress and Performance Of Employees. Indian Journal of Commerce & Management Studies, 5(2).
Sureni, S., & A, M. S. (2025). Technostress Pada ASN Generasi X: Sebuah Studi Fenomenologi. Jurnal Locus Penelitian Dan Pengabdian, 4(6). doi:10.58344/locus.v4i6.4106
Van Veldhoven, M., & Meijman, T. F. (1994). The Measurement of Psychosocial Job Demands with a Questionnaire: The Questionnaire on the Experience and Evaluation of Work (QEEW). Amsterdam.
Yusuf, M., & Hendra, R. (2023). Pelatihan Dan Pengembangan Sumber Daya Manusia (SDM) Berkelanjutan. Jurnal JUPEMA, 2(2), 52–63. doi:10.22437/jupema.v2i2.30510
Zhang, S., Siran, Z., & Mohd Yusof, M. H. (2023). China’s Digital Creative Multimedia Industry Development and Sustainable Development Innovation Direction. In 2nd International Conference on Creative Multimedia 2022 (ICCM 2022) (pp. 5–14). Paris: Atlantis Press SARL. doi:10.2991/978-2-494069-57-2_2
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Pendas : Jurnal Ilmiah Pendidikan Dasar
This work is licensed under a Creative Commons Attribution 4.0 International License.
