APLIKASI ADMINISTRASI PAMSIMAS DESA BAGAN MELIBUR MENGGUNAKAN METODE DESIGN THINKING

Abstract

The administrative management of the Community-Based Drinking Water and Sanitation Program (PAMSIMAS) in Bagan Melibur Village is still carried out manually through paper-based recording for customer data, payments, and financial reports, making it prone to errors, difficult to monitor, and slowing down the reporting process. Using a Design Thinking approach, the E-PAMSIMAS application was developed with features including customer and RT data management, digital payment recording, report recapitulation, new installation requests, complaints, as well as warning letter management and service information notifications. The admin accesses the application via web, while RT heads and residents access it through a mobile application. Payment mechanisms remain cash-based with the RT head serving as the billing officer based on mutual agreement between managers and residents, while all administrative recording and monitoring processes have been digitalized through the application. Prototype testing through questionnaires indicated that the application interface is easy to use, the complaint flow is clear, and the information presented is well understood by users. Blackbox testing confirmed that all main features of the application function as expected. Overall, E-PAMSIMAS is capable of improving administrative order, data accuracy, and transparency of water services at the village level.