RANCANG BANGUN SISTEM INFORMASI PELAYANAN JASA CUCI MOBIL BERBASIS WEB (STUDI KASUS: DULL CAR WASH)

Abstract

The rapid growth of digital technology has significantly shifted consumer behavior
toward online shopping and service tracking, yet many small and medium
enterprises (SMEs) still operate conventionally. Dull Car Wash, a local retail service
business specializing in vehicle washing in Garut, faces operational constraints such
as manual transaction recording, lack of real-time washing status information, and
inefficient financial summaries. This study aims to design and develop a web-based
service information system for Dull Car Wash using the Laravel framework and the
Waterfall model. The system development encompasses requirements analysis,
system design modeled with Unified Modeling Language (UML), and prototype
creation. The resulting web application features a digital cashier system, real-time
washing queue tracking, automatic employee commission calculation, and
integrated financial reporting. The system design was validated through a structured
review, demonstrating its capability to replace paper-based recording, minimize
human errors in daily recapitulation, and provide centralized management
dashboard for the business owner. This research delivers a software blueprint and
responsive web prototype that enhances administrative efficiency and digital
competitiveness for service-based automotive micro-enterprises.