PENGARUH KEMUDAHAN PENGGUNAAN, KEJELASAN INFORMASI, DAN KETERSEDIAAN FITUR LAYANAN SISTEM ISELLERSHOP TERHADAP KEPUASAN MAHASISWA PADA PEMESANAN TOGA DI KOPMA UNNES
DOI:
https://doi.org/10.23969/jp.v11i02.54158Keywords:
Ease of use, Information clarity, Service features, User satisfactionAbstract
KOPMA UNNES implemented the iSellerShop system to streamline graduation gown ordering. However, students still encounter issues such as confusing workflows, unclear information, and limited transparency features, which potentially diminish user satisfaction. This study aims to analyze the influence of ease of use, information clarity, and service feature availability on student satisfaction. Employing a quantitative explanatory approach, data were gathered from 100 respondents and analyzed using PLS-SEM. Findings reveal that ease of use and information clarity significantly and positively impact satisfaction. Conversely, service feature availability has no significant effect, as users prioritize core functionality and information accuracy over supplementary features. This study emphasizes that simplifying systems and enhancing information quality are crucial for maintaining user satisfaction in campus digital services.
Downloads
References
Kotler, P., & Keller, K. L. (2016). Marketing management (15th ed.). Pearson Education.
Sugiyono. (2019). Metode penelitian kuantitatif, kualitatif, dan R&D. Bandung: Alfabeta.
Dewantara, R. Y. (2019). Sistem Informasi Online berbasis Aplikasi Mobile ( SAMPADE ) untuk Pelayanan Pajak Daerah Kota Malang. 1(1), 24–32.
Kotler, P., & Keller, K. L. (2012). Marketing management (14th ed.). Pearson Education.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340.
Fitra, S. (2020). Pengaruh Promosi dan Fitur Layanan Transaksi terhadap Keputusan Konsumen dalam Pemilihan E-wallet. 16(3), 208–213.
Marthauli. (2022). Pengaruh ketersediaan fitur layanan dan kualitas layanan terhadap kepuasan pengguna. Jurnal Keuangan dan Perbankan Terapan, 8(1), 1463–1471.
Meilani, L., Imam, A., & Noor, L. (2020). Evaluasi Keberhasilan Sistem Informasi Akademik dengan Pendekatan Model DeLone dan McLean. 02, 137–144.
Palupi, A. A., Hartati, T., & Sofa, N. (2022). ISSN : 2775-7374 ISSN : 2775-7374 Indonesia yakni Quick Response Code. 67–75.
Hasugian, P. S. (2022). Pengaruh kualitas sistem dan kualitas informasi terhadap kepuasan pengguna sistem informasi. Jurnal Sistem Informasi, 11(2), 45–56.
Holil, M., & Erwansyah, E. (2020). Analisis kepuasan pengguna sistem informasi berbasis web. Jurnal Teknologi Informasi, 4(2), 167–193.
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30.
Yudhana, A. (2022). Analisis Kepuasan Pengguna Sistem Edi AbdurachmanInformasi Perpustakaan Menggunakan Metode End User Computing Satisfaction. 12(September), 149–161. https://doi.org/10.34010/jati.v12i2
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Pendas : Jurnal Ilmiah Pendidikan Dasar
This work is licensed under a Creative Commons Attribution 4.0 International License.
