THE THE ROLE OF UNIVERSITY IMAGE AND BRAND AWARENESS IN MEDIATING ANTECEDENTS OF STUDENTS' DECISION TO CHOOSE A UNIVERSITY

Authors

  • Alfin Yoga Kharisma Universitas Sebelas Maret
  • Tulus Haryono Universitas Sebelas Maret

Keywords:

university image, , brand awareness, decision to choose a university

Abstract

In today's highly competitive environment, branding has become a major strategy for universities to differentiate themselves from competitors. By creating a strong and distinct brand image, universities can effectively control the level of competition and attract the attention of prospective students and stakeholders. This research analyzes the influence of promotions on social media, accreditation, study program prospects, facilities, education costs, and location on students' decisions in choosing a private university with brand awareness and university image as mediating variables. The sample used in this research were new students at a private university, namely Duta Bangsa University, Surakarta, Indonesia. The sampling technique used was proportional random sampling, and the number of samples taken was 318 new students. The analysis tool used is PLS-SEM. The findings in this research are that accreditation, study program prospects, location, and image influence students' decisions when choosing a university. Social media promotions, study program prospects, facilities, education costs, and location influence the university's image. Social media promotion, accreditation, and location influence brand awareness. Image mediates the influence of social media promotion, study program prospects, educational facilities, educational costs, and location on choosing a university. The implications of this research provide direction for university policies in carrying out effective branding strategies to improve prospective students' decisions in choosing a university.

Downloads

Download data is not yet available.

Author Biography

Tulus Haryono, Universitas Sebelas Maret

Manajemen pemasaran

References

Akhiri, S. (2021). Faktor-Faktor Yang Mempengaruhi Keputusan Mahasiswa Kuliah Di STIE Prabumulih Samron. Management Studies and Entrepreneurship Journal, 2(2), 123–132.

Amaliya, R. (2019). Faktor-Faktor Yang Mempengaruhi Keputusan Mahasiswa Memilih Pendidikan Pada Program Studi Pendidikan Ekonomi FE UNY Rizqi ‘ Amaliya. Jurnal Pendidikan Dan Ekonomi, 8(1), 34–43.

Anselmsson, J., Bondesson, N. V., & Johansson, U. (2014). Brand image and customers’ willingness to pay a price premium for food brands. Journal of Product and Brand Management, 23(2), 90–102. https://doi.org/10.1108/JPBM-10-2013-0414

Bakar, A., Jhon, D., Butarbutar, A., Hasanudin, A., Mukhlishah, N., Sakiana, D., Tinggi, S., Ekonomi, I., Makassar, C., Pertanian, T., Timur, U. I., & Pacet, C. (2022). Pengaruh promosi dan akreditasi terhadap minat mahasiswa baru. Al-Mada: Jurnal Agama Sosisal Dan Budaya, 5(4), 491–500. https://doi.org/DOI: https://doi.org/10.31538/almada.v5i4.2738

Barreda, A. A., Nusair, K., Wang, Y., Okumus, F., & Bilgihan, A. (2020). The impact of social media activities on brand image and emotional attachment: A case in the travel context. Journal of Hospitality and Tourism Technology, 11(1), 109–135. https://doi.org/10.1108/JHTT-02-2018-0016

Buchori, A. (2021). Pengaruh Citra Dan Prospek Prodi Terhadap Keputusan Studi Mahasiswa Pada Program Pendidikan Pariwisata. Kepariwisataan: Jurnal Ilmiah, 15(2), 88–96.

Cheung, M. L., Pires, G. D., Rosenberger, P. J., Leung, W. K. S., & Ting, H. (2020). Investigating the role of social media marketing on value co-creation and engagement: An empirical study in China and Hong Kong. Australasian Marketing Journal, xxxx. https://doi.org/10.1016/j.ausmj.2020.03.006

Endo, A. C. B., de Farias, L. A., & Coelho, P. S. (2019). Service branding from the perspective of higher education administrators. Marketing Intelligence and Planning, 37(4), 401–416. https://doi.org/10.1108/MIP-06-2018-0237

Ersalena, H., & Rivai, A. R. (2023). Pengaruh Citra Perguruan Tinggi, Lokasi , Kelompok Referensi Dan Biaya Pendidikan Terhadap Keputusan Mahasiswa Baru Memilih Berkuliah Di Universitas Stikubank Tahun Ajaran 2022 / 2023. Management Studies and Entrepreneurship Journal, 4(1), 673–686.

France, C., Merrilees, B., & Miller, D. (2016). An integrated model of customer-brand engagement: Drivers and consequences. Journal of Brand Management, 23(2), 119–136. https://doi.org/10.1057/bm.2016.4

Hadi, D. L., Kumadji, S., & Yulianto, E. (2015). Pengaruh Service Marketing Mix (Bauran Pemasaran Jasa) Terhadap Citra Merek Dan Dampaknya Pada Keputusan Pembelian (Survei pada Peserta Lembaga Kursus dan Pelatihan Royal English TOEFL & TOEIC Center Malang). Jurnal Administrasi Bisnis, 24(1), 1–8.

Harahap, D. A., Amanah, D., Gunarto, M., Purwanto, & Umam, K. (2020). Pentingnya Citra Universitas Dalam Memilih Studi Di Perguruan Tinggi. Niagawan, 9(3), 191–196.

Harahap, D. A., Hurriyati, R., Gaffar, V., & Amanah, D. (2018). The impact of word of mouth and university reputation on student decision to study at university. Management Science Letters, 8(6), 649–658. https://doi.org/10.5267/j.msl.2018.4.027

Hou, A. Y. (2011). Quality assurance at a distance : international accreditation in Taiwan higher education. Higher Education, 61(2), 179–191. https://doi.org/10.1007/s10734-010-9331-9

Indryati, R., & Setyawan, S. (2020). Faktor-Faktor Penentu Dalam Mengambil Keputusan Memilih Perguruan Tinggi Swasta Politeknik Bumi Akpelni Semarang. Jurnal Ekonomika Dan Bisnis, 7(2), 37–45.

Istijarno, A. A. (2021). Pengaruh Iklan Terhadap Kesadaran Merek Dompet Digital Dana. Jurnal Ilmiah Manajemen Forkamma, 5(1), 80–89.

Kamal, B., & Rahmadiane, G. D. (2017). Pengaruh Persepsi, Akreditasi Prodi, Dan Promosi Terhadap Keputusan Memilih Program Studi Akuntansi Pada Politeknik Harapan Bersama. Jurnal Inspirasi Bisnis Dan Manajemen, 1(9), 145–158.

Karsono, Purwanto, & Salman, A. M. Bin. (2021). Strategi Branding Dalam Meningkatkan Kepercayaan Masyarakat Terhadap Madrasah Tsanawiyah Negeri. Jurnal Ilmiah Ekonomi Islam, 7(02), 869–880.

Kazmi, A., & Mehmood, Q. S. (2016). The effect of electronic word of mouth communication and brand image on purchase intention: A case of consumer electronics in Haripur, Pakistan. Management Science Letters, 6, 409–508. https://doi.org/10.5267/j.msl.2016.5.003

Kotler, P. (2008). Manajemen Pemasaran (12th ed.). Indeks.

Kurniatun, T. C., & Rosalin, E. (2018). Optimalisasi citra perguruan tinggi swasta melalui penguatan interelasi pemasaran jasa satuan pendidikan. Jurnal Administrasi Pendidikan, 25(1), 48–53.

Kurniawan, A., Sofyanty, D., Yusuf, F., & Syarief, F. (2022). Pengaruh Promosi Dan Kualitas Produk Terhadap Keputusan Pembelian Dengan Citra Merek Sebagai Variabel Intervening Pada Sepatu Bata Di DKI Jakarta. Jurnal Ilmu Sosial Dan Pendidikan, 6(2), 2441–2451.

Li, T. (Tina), Liu, F., & Soutar, G. N. (2021). Experiences, post-trip destination image, satisfaction and loyalty: A study in an ecotourism context. Journal of Destination Marketing and Management, 19(January), 100547. https://doi.org/10.1016/j.jdmm.2020.100547

Liem, C. (2023). Impact of digital marketing and price towards intention to buy mediating by brand awareness in interior design business. Fair Value : Jurnal Ilmiah Akuntansi Dan Keuangan, 5(7), 3111–3122.

Mahmudah, N., & Faidah, Y. A. (2021). Pengaruh Akreditasi Prodi, Motivasi, Fasilitas Pendidikan Dan Reputasi Pendidik Terhadap Keputusan Mahasiswa Dalam Memilih Program Studi Sarjana Terapan Akuntansi Sektor Publik Pada Politeknik Harapan Bersama Tegal. Account; Jurnal Akuntansi, Keuangan Dan Perbankan, 7(1), 1196–1203.

Malarvizhi, C. A., Al Mamun, A., Jayashreem, S., Naznen, F., & Abir, T. (2022). Modelling the Significance of Social Media Marketing Activities, Brand Equity and Loyalty to Predict Consumers’ Willingness to Pay Premium Price for Portable Tech Gadgets. Heliyon, 118159. https://doi.org/10.1016/j.heliyon.2022.e10145

Marques, C., Vinhas, R., Davcik, N. S., & Tamagnini, R. (2020). The role of brand equity in a new rebranding strategy of a private label brand. Journal of Business Research, 117(June), 497–507. https://doi.org/10.1016/j.jbusres.2020.06.022

Masduki, Prihartini, E., & Abdullah, D. (2023). Analisis Faktor-Faktor Yang Mempengaruhi Keputusan Kuliah Di Perguruan Tinggi Swasta. Entrepreneur: Jurnal Bisnis Manajemen Dan Kewirausahaan, 4(1), 205–219.

Masnawati, E., & Darmawan, D. (2023). Pengaruh Lokasi , Akreditasi dan Biaya Kuliah terhadap Niat Memilih Perguruan Tinggi Swasta di Surabaya. Journal on Education, 06(01), 1326–1336.

Migin, M. W., Falahat, M., Shukri, M., Yajid, A., & Khatibi, A. (2020). Impacts of Institutional Characteristics on International Students ’ Choice of Private Higher Education Institutions in Malaysia. Higher Education Studies, 5(1). https://doi.org/10.5539/hes.v5n1p31

Momen, M. A., Sultana, S., & Haque, A. K. M. A. (2020). Web-based marketing communication to develop brand image and brand equity of higher educational institutions: A structural equation modelling approach. Global Knowledge, Memory and Communication, 69(3), 151–169. https://doi.org/10.1108/GKMC-10-2018-0088

Muntinga, D. G., Moorman, M., & Smit, E. G. (2011). Introducing COBRAs. International Journal of Advertising, 30(1), 13–46. https://doi.org/10.2501/ija-30-1-013-046

Murtiasih, S., Hermana, B., & Febriani, W. (2021). The Effect of Marketing Communication on Brand Equity with Brand Image, Brand Trust, and Brand Loyalty as the Intervening Variables. Journal of International Business Research and Marketing, 7(1), 7–16. https://doi.org/10.18775/jibrm.1849-8558.2015.71.3001

Paini, & Indahingwati, A. (2020). Pengaruh Iklan, Brand Activation, Dan Promosi Penjualan Terhadap Brand Awareness Susu Zee. Jurnal Ilmu Dan Riset Manajemen, 9(8), 1–17.

Panda, S., Pandey, S. C., Bennett, A., & Tian, X. (2019). University brand image as competitive advantage: a two-country study. International Journal of Educational Management, 33(2), 234–251. https://doi.org/10.1108/IJEM-12-2017-0374

Prasetyaningrum, I. D., & Marliana, E. (2020). Faktor yang Mempengaruhi Keputusan Pemilihan Perguruan Tinggi Swasta (Studi pada Universitas Muria Kudus). Jembatan: Jurnal Ilmiah Manajemen, 17(1), 61–72.

Prasetyo, H. (2014). Dampak Kebijakan Akreditasi Perguruan Tinggi Terhadap Daya Saing (Competitiveness) Perguruan Tinggi Swasta Di Kabupaten Kebumen. Jurnal Fokus Bisnis, 13(01).

Purwantoro, & Buulele, A. diani. (2022). Analisis Akreditasi, Teman Sebaya, Dan Biaya Pendidikan Terhadap Keputusan Mahasiswa Baru Memilih Prodi Manajemen Universitas Pasir Pengaraian. Hirarki: Jurnal Ilmiah Manajemen Dan Bisnis, 04(01), 610–625.

Puspitasari, A., & Patrikha, F. D. (2018). Analisis Faktor-Faktor Yang Mempengaruhi Keputusan Pemilihan Universitas Pada Siswa Kelas XII SMA Negeri 22 Surabaya. Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan, 2(1), 1–10.

Putra, T. H. A., & Meilisa, M. (2018). Analisis Faktor-Faktor Yang Mempengaruhi Keputusan Mahasiswa Untuk Melanjutkan Pendidikan Ke Universitas Muhammadiyah Sumatera Barat. Menara Ilmu, XII(6), 159–169.

Rahmadani, D. A., & Roni, M. (2022). Pengaruh Iklan dan Promosi Penjualan terhadap Kesadaran Merek Lemari Es. Jurnal Pendidikan Dan Kewirausahaan, 10(3), 922–936. https://doi.org/https://doi.org/10.47668/pkwu.v10i3.579 Volume

Raji, R. A., Mohd Rashid, S., & Mohd Ishak, S. (2019). Consumer-based brand equity (CBBE) and the role of social media communications: Qualitative findings from the Malaysian automotive industry. Journal of Marketing Communications, 25(5), 511–534. https://doi.org/10.1080/13527266.2018.1455066

Rini, B. C., & Hasbi, I. (2015). Pengaruh Advertising , Sales Promotion , Dan Direct Marketing Rakuten . Co . Id Di Instant Messaging Line Terhadap Brand Awareness. E-Proceeding of Management, 2(2), 1335–1342.

Rufial. (2022). Pengaruh Citra Lembaga Biaya Dan Lokasi Pendidikan Terhadap Pengambilan Keputusan Masuk Perguruan Tinggi pada Mahasiswa Program Studi Manajemen S1 - STIE Swasta Terakreditasi B LLDIKTI Wilayah III Di DKI Jakarta Fakultas. Ikraith-Ekonomika, 5(1), 142–151.

Rutter, R., Roper, S., & Lettice, F. (2016). Social media interaction, the university brand and recruitment performance. Journal of Business Research, 69(8), 3096–3104. https://doi.org/10.1016/j.jbusres.2016.01.025

Sekaran, U., & Bougie, R. (2016). Research Methods for Business: A Skill-Building Approach (7th ed.). Wiley & Son.

Šerić, M. (2017). Relationships between social Web, IMC and overall brand equity. European Journal of Marketing, 51(3), 646–667. https://doi.org/10.1108/ejm-08-2015-0613

Setiadi, D., & Basri, A. I. (2022). Pengaruh Elemen Pemasaran Media Sosial Terhadap Brand Awareness Pada Instagram Hmp Prodi Pendidikan Matematika Universitas Pgri Yogyakarta. Bisman, 5(2), 227–243.

Sunariani, N. N. (2017). Marketing Mix Dan Akreditasi Terhadap Keputusan Memilih Dengan Brand Image Sebagai Variabel Intervening. Jurnal Ilmiah Manajemen & Bisnis, 2(2), 368–377.

Suryani, W., & Ginting, P. (2013). Universitas Islam Sumatera Utara Al Munawaroh Medan. Modernisasi, 9(1), 33–48.

Triyono, Dasmadi, & Ariestanto TNK, A. F. (2021). Pengaruh promosi, biaya, fasilitas, akreditasi, dan lokasi universitas boyolali terhadap minat calon mahasiswa baru. Ekobis: Jurnal Ilmu Manajemen Dan Akuntansi, 9(2), 220–229.

Wicaksono, M. P., & Seminari, A. N. K. (2016). Pengaruh Iklan Dan Word Of Mouth Terhadap Brand Awareness Traveloka. E-Jurnal Manajemen Unud, 5(8), 5098–5127.

Downloads

Published

2024-07-31