NAWANGWULAN, Irma M; SAWIRIN, Josephine P.; ANANTADJAYA, Samuel PD. Value Creation on CRM: Evidence of Employee Competence in Bird’s Group Serviced Apartments in Indonesia. Journal Sampurasun : Interdisciplinary Studies for Cultural Heritage, [S. l.], v. 1, n. 1, 2015. DOI: 10.23969/sampurasun.v1i1.24. Disponível em: https://journal.unpas.ac.id/index.php/sampurasun/article/view/24. Acesso em: 6 mar. 2026.