DIGITAL BASED PUBLIC SERVICE COMPETENCY: REINVENTING PUBLIC SERVICE COMPETENCY IN THE DIGITAL WORLD
DOI:
https://doi.org/10.23969/kebijakan.v15i02.6582Keywords:
Digital Based Public Service Competency, Employee Selection, Public ServantAbstract
Digitalization of public services is now undeniably important in the government’s efforts, not only in countering the COVID-19 pandemic but also in presenting the best quality of services. It implies the importance of digital-based public service capabilities as a basic competency that is currently needed by Civil Servants (PNS). In contrast, there is an early indication that the employee selection instrument of PNS Candidates (CPNS) has no relevance to the basic competencies of digital-based public services. Based on this phenomenon, this research is directed to reinvent public service competency in the digital context by formulating and then testing the selection instrument of CPNS. The process of formulating the instrument begins with developing the concept of Digital Based Public Service Competency. It was carried out by literature review and conceptual discussions on four aspects of digital-based public services which are Public Service Motivation, Public Service Ethics, Public Service Culture, and Public Service Digitalization. Moreover, after the processes of literature study and instrument design, we conduct instrument testing by a survey on undergraduates in various majors from universities in the Bandung area.Downloads
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