Jurnal Riset Bisnis dan Manajemen

THE MEDIATING EFFECTS OF BRAND LOVE ON REVISIT INTEREST A META ANALYSIS

Nyoman Wijaya — 2024-02-07

Research on Brand Love has an important influence on interest in returning visits, and reveals various benefits for tourist attraction managers. This study aims to collect empirical evidence about the effectiveness of Brand Love in attracting tourists. A meta-analysis method, with calculated the effect size 33 publications from the results of the study between 2019-2023. The results show that Brand Love mediation in attracting tourists has a positive and high influence on return visits to a tourist attraction. Based on the analysis of mediator variables related to instructional characteristics, there were significant differences in the variables of the type of visit, the characteristics of tourists, and the type of Brand Love. However, moderator variables related to methodological characteristics did not have a significant moderating influence on revisiting interest. This research contributes to marketing management, in winning the interest of tourists to revisit a tourist spot through the role of brand love.

PAYMENT SYSTEM DEVELOPMENT IN INDONESIA

Herman Soegoto — 2024-02-07

The objective of this paper is to provide insight into the payment system transformation in Indonesia. The discussion method uses quantitative descriptive analysis related to the payment system and development, as well as digital payment statistics in Indonesia. To predict the number of digital payment users after 2022, we use quantitative management tools for Windows based on the time series data in the past years. According to the data and analysis, the number of digital payment users in Indonesia continuously experienced a linearly increasing trend each year. Currently, there has been a shift in people’s behaviour from using a paper-based instrument previously to using digital payment as a payment method. This shift is in line with the growth of information technology and change in the business model, followed by the new regulations and policies issued by the Indonesia Central Bank.

EXAMINING JOB DEMANDS AS A MEDIATOR: UNRAVELING THE INFLUENCE OF ENTREPRENEURIAL ACTIVITIES ON JOB BURNOUT

Ratna Hardaningtyas — 2024-02-07

Given that burnout can have detrimental effects on both entrepreneurs and their businesses, it is crucial to comprehend how job demands affect burnout among entrepreneurs. Understanding the causes of burnout can help entrepreneurs manage their workload and resources more skillfully, which can improve both their personal and professional success. According to data from the Office of Cooperatives and Micro Businesses of Malang City, Indonesia, 126 respondents who were registered as "entrepreneurs" in this study employed structural equation modeling (SEM). The main finding of this study is that job demands play an important role in influencing the level of job burnout among entrepreneurs. The study also found that solo entrepreneurs can experience motivation and stress in running their business, and they can create their own resources over time, reflecting their efforts in managing their business.

MARKETING MIX STRATEGY, MARKETING RELATIONSHIP STRATEGY, AND MARKETING PERFORMANCE: THE MEDIATING ROLE OF COMPETITIVE ADVANTAGE

Undang Juju — 2024-02-07

The purpose of this study is to determine the Effect of Marketing Mix Strategies and Marketing Relationship Strategies on Competitive Advantage and Its Implications for Marketing Performance Partially and Simultaneously. The method used in this study is a verifiative method with a quantitative approach. This research is a causal/verifiative research because it intends to determine the relationship between the above research variables with causal relationships so that there are independent variables (influencing variables) and dependent variables (influenced). comparative, associative and structural relationships (Path analysis, and Structural Equation Model / SEM relationships). The results of the study explained that simultaneously the positive influence of the variables of marketing mix strategy, and marketing relationship strategy on competitive advantage there are BUKU 2 Banks in West Java and DKI Jakarta Provinces. The biggest influence on competitive advantage comes from the Marketing Mix Strategy, while the smallest influence comes from the marketing relationship strategy. The Marketing Mix Strategy has a positive effect on the competitive advantage of BUKU 2 Bank in West Java and DKI Jakarta Provinces.

FINANCIAL STRUCTURE AND ECONOMIC GROWTH NEXUS IN EMERGING ECONOMICS IN AFRICA

Rowland Dabi — 2024-03-01

The study investigates specifically the relationship between Gross Domestic Product (GDP), total stock market traded, market capitalization, private credit by deposit bank, human capital, foreign direct investment, population and trade openness (imports plus exports) and economic growth (GDP per capita). We use the extended endogenous growth model with specifications by employing dynamic panel data methodology. Our empirical application of the dynamic panel model to the finance–growth nexus is based on an unbalanced panel dataset of 29 middle-income African countries1 over the period 1990 – 2019 obtained from World Development Indicators. The findings revelead that financial development exerts significant and positive impacts on economic growth. The overall development of the financial system is essential for enhancing economic outcomes. Therefore, attempts at achieving some fine balance between a bank-based system and a market-based system are trivial to growth.

DIRECT EFFECT ANALYSIS OF ONLINE INTEGRATED BANKING SYSTEM IMPLEMENTATION ON CUSTOMER SATISFACTION AND COMPLIANCE OF SUMUT BANK

Jannes Maharaja — 2024-03-01

This study investigates the influence of the OLIBs management information system implementation in PT Bank Sumut Pematang Siantar Branch's banking services on customer satisfaction, loyalty, and compliance. Employing quantitative analysis via Smart PLS, collected data was assessed. Outcomes highlight a significant positive impact of OLIBs on customer satisfaction, loyalty, and compliance. Smart PLS analysis establishes notable connections between OLIBs-related factors (service quality, accessibility, personalization, data security) and customer-oriented aspects. The study suggests that embracing OLIBs can amplify customer satisfaction, loyalty, and compliance. Implications extend to PT Bank Sumut Pematang Siantar Branch and other financial entities, providing insights to refine strategies, uphold robust relationships, and ensure compliance, ultimately enhancing overall customer experiences.

THE EFFECT OF COMPETENCE, WORK MOTIVATION, LEADERSHIP AND COMPENSATION ON AFFECTIVE COMMITMENT AND IMPLICATIONS ON PERFORMANCE

Taufik Hermansyah — 2024-03-01

This study aims to determine the effect of Competence, Work Motivation, Leadership and Compensation on Affective Commitment and Implications for Agent Performance in Branchless Banking (Survey at BRI Banjarmasin Regional Office). The results of Descriptive research state that Competence is in the fairly good category with the highest dimension is Knowledge, while the lowest dimension is Transfer Skill. Work motivation is in the fairly high category. Leadership is in the category of quite effective. Compensation is in the fairly high category. Affective commitment is in the category of quite strong. The performance is in the fairly high category, while the lowest dimension is Quality. The results of the Verification have a significant influence on the variables of Competence, Work Motivation, Leadership and Compensation simultaneously on Affective Commitment and have an impact on the performance.

THE INFLUENCE OF SERVICE LEADERSHIP ON AFFECTIVE COMMITMENT AND ITS IMPLICATIONS ON THE PERFORMANCE OF STIE LECTURER IN MEDAN CITY

Cia Cen — 2024-03-01

This study aims to determine the Effect of Serving Leadership, Compensation, Work Environment, on Tension and Affective Commitment and its implications on the work of STIE in Medan City, North Sumatra Province. The research method used is associative research, which is research conducted with the aim of determining the relationship or influence of more variables, namely the influence of independent variables on dependent variables using intervening variables. This research uses quantitative data sourced from primary, secondary and tertiary data. The data collection technique carried out is by interview techniques and questionnaires. The results of the study stated that there is a significant influence between Servant Leadership, Compensation, Work Environment, on Tension and Affective Commitment and its implications on Serving Leadership, Compensation, Work Environment, on Tension and Affective Commitment and its implications on Serving Leadership.

SERVICE QUALITY AND CUSTOMER LOYALTY: THE ROLE OF SATISFACTION AND TRUST IN INDONESIAN SHARIA BANK

Maya Novitasari — 2024-03-03

This study determines the effect of service quality on customer loyalty with satisfaction and trust as mediating variables in Indonesia sharia banks during the Covid-19 pandemic period. This study used 300 respondents of sharia bank customers in Indonesia. The data were analyzed using a partial least square with the SmartPLS 3.0 analysis tool. Service quality has a positive effect on customer loyalty, service quality has a positive effect on customer satisfaction, service quality has a positive effect on trust, satisfaction has a positive effect on customer loyalty, trust has a positive effect on customer loyalty, satisfaction is able to mediate the effect of service quality on customer loyalty, and trust is able to mediate the effect of service quality on loyalty. This study adopts two mediating variables, namely satisfaction and trust in the effect of service quality on customer loyalty. The results present partial mediation of satisfaction on the influence of service quality on customer loyalty and partial mediation of trust on the influence of service quality on customer loyalty.

HUMAN CAPITAL, ORGANIZATIONAL COMMITMENT ON WORK MOTIVATION AND IMPLICATIONS TO EMPLOYEE PERFORMANCE

Dewi Indah — 2024-03-03

The purpose of this research is to determine the results of human capital, organizational commitment,work motivation and employee performance, to determine the magnitude of the influence of human capital, organizational commitment, on motivation and its implications for employee performance. The method used is descriptive and verification. Determining the sample in the research used the Slovin formula so that a sample of 104 respondents was obtained. Findings: result found human capital, organizational commitment, work motivation and employee performance were poor. And using Path Analysis, the results obtained show that there is an influence of human capital,and organizational commitment on motivation partially or simultaneously, as well as the influence of work motivation on employee performance.

CAREER DEVELOPMENT AND WORK ENGAGEMENT: WORKPLACE SOCIAL CAPITAL AND ORGANIZATIONAL COMMITMENT AS MODERATOR AND MEDIATOR

Mafizatun Nurhayati — 2024-03-03

This study aimed to propose a social exchange theory in establishing the effects of career development support on work engagement, using organizational commitment and workplace social capital as mediation and moderation, respectively. It was conducted at the Bank Muamalat Indonesia in Jakarta, using Partial Least Square-Structural Equation Model. The results showed that career development support was able to increase work engagement and strengthen the relationship between employees and the company through organizational commitment. In this case, the higher tendency for employees to want, need, and feel obligated to stay in the company subsequently promoted vigour, dedication, and absorption, regarding increased work engagement characteristics. Organizational commitment was also able to partially mediate the relationship between career development and work engagement. Meanwhile, workplace social capital was unable to increase work engagement, although strengthened its relationship with career development support.

GENDER DIVERSITY AND FINANCIAL DISTRESS: EVIDENCE FROM NON-FINANCIAL COMPANIES IN INDONESIA

Fida Muthia — 2024-03-04

This research aims to empirically test the influence of board gender diversity on the likelihood of financial distress in non-financial companies in Indonesia. The percentage of women on the board of directors and board of commissioners is used as a proxy for the board gender diversity variable. Financial distress is measured using the Altman Z-score ratio. 2553 total observations were used from 2018-2022 to measure the effect of board gender diversity on the likelihood of distress. The results of logistic regression show that the presence of women on the board of directors and board of commissioners reduces the possibility of financial distress. The research results also show that the increase in supervision is directly proportional to the number of members of the board of directors and board of commissioners. The results of these findings can be input for decision makers regarding regulations on the number of women in company top management.

ENTREPRENEURIAL COMPETENCIES FOR DETERMINING BUSINESS SUCCESS IN INDONESIA

Lia Yuldinawati — 2024-03-04

Entrepreneurship plays a crucial role in developing countries by creating employment opportunities and reducing unemployment. This study addresses those issues by examining the impact of entrepreneurial competencies on business success. The novelty relies on its empirical study which is still lacking among Indonesian literature concerning entrepreneurial competencies. This study used PLS-SEM to investigate eight dimensions of entrepreneurial competencies: learning, ethical, familism, relationship, conceptual, opportunity, personal, and strategic competencies. The findings revealed a positive and substantial impact of entrepreneurial competencies on business success. All dimensions are equally important, underscoring the need for stakeholders to prioritize the development of these competencies among young entrepreneurs for the sustainability and growth of their businesses. This study can be a valuable reference and insight for other researchers and Indonesian government to improve business performance among young entrepreneurs.

CONTRIBUTION OF INTERNATIONAL RECOGNITION THROUGH SUKUK INVESTMENT INTEREST IN GENERATION Z

Wulidatul Imro’ah — 2024-02-24

Sukuk investment is significant in overcoming financial problems in the future and has an impact on global financial markets. This study aims to determine the contribution of international recognition through Sukuk investment interest among Generation Z by examining the effect of financial literacy and financial management behavior on Sukuk investment interest, with lifestyle as a moderating variable. This research uses a quantitative approach with primary data type. The sampling technique applies a non-probability sampling method with a purposive sampling type to obtain 400 respondents. Data analysis and hypothesis testing in this study apply the Structural Equation Model-Partial Least Squares (PLS-SEM), with the software used in the form of Ms. Excel and Smart PLS. Based on the analysis, the results show that the financial literacy of Generation Z has a positive and significant effect on Sukuk's investment interest. Additionally, the financial management behavior of Generation Z has a positive and significant effect on Sukuk's investment interest. Furthermore, lifestyle can moderate the impact of financial literacy on Sukuk investment interest but cannot reconcile the effect of financial management behavior on investment interest.

REIMAGINING HUMAN RESOURCE: REDEFINE HUMAN RESOURCE MANAGEMENT PRACTICES FOR THE FUTURE

Dini Riani — 2024-02-24

Digital transformation is changing the way organizations interact with customers, run operations, and recruit and manage human resources. As a result, conventional paradigms in human resource management must be re-examined to remain in line with the needs of this digital era which encourages HR to move from an administrative role towards providing added value through in-depth data analysis. This research aims to reimagine human resource management (HR) practices in facing future challenges. The research method used is a descriptive method from a mix method perspective. Stakeholders or leaders in the Company who show agreement on several components that require a re-description of HR, this is based on conditions that have occurred in the past 5 years which are supported by several conditions that have occurred and demands for technological change and the Company's achievements. The findings of this research rearticulating HR practices for the future is an important step for organizations that want to remain relevant and competitive. The adoption of a new paradigm in human resource management is a reflection of the organization's commitment to adaptability, innovation and sustainability in the face of inevitable changes in the world of work.