KEPASTIAN HUKUM BAGI KONSUMEN TERHADAP KERUGIAN YANG DITIMBULKAN OLEH DRIVER GO-JEK BERDASARKAN HUKUM PERLINDUNGAN KONSUMEN

Abstract

 
At present in Indonesia there are no specific rules regarding Go-jek as online transportation service. Motorcycle which is the main tool in the business of online and conventional motorcycle taxi services (base) according to Article 47 paragraph (3) of Law Number 22 Year 2009 concerning Traffic and Road Transportation is not included in the group of public motor vehicles because those belonging to the group of public motor vehicles are passenger cars, bus cars and freight cars meaning motorcycles may not be used as public transport vehicles. The use of motorbikes as a means of public transportation without a basis or a clear legal umbrella is feared tobecome a time bomb in the community related to the obligations and rights that should be implemented and obtained by drivers and service users. The focus of this paper is related to the need for legal assurance for consumers who use Go-jek service, specifically the responsibility of Go-jek drivers to consumers in the event of an accident or misuse of the consumer's personal identity. Therefore, in accordance with Law No. 8 of 1999 concerning Consumer Protection, there is a need for regulations that protect consumers as users of Go-jek transportation services, because drivers as Go-jek drivers certainly are not free from mistakes when carrying out their duties.
Keywords: Go-jek Driver, Consumer Protection, Motorcycle Taxi.